We are sorry that our toy, gift or game does not meet your expectations. You are entitled to a full refund up to 30 days from the date you buy your product should it arrive faulty or develop a fault during that period. You must send the products back as quickly as possible and no later than 14 days from the day on which you informed us of your withdrawal from this contract. This applies in all cases where you want to rescind this contract.
PLEASE POST RETURNS TO
Timebubble Toys Ltd. 18 Drapers Hill, Stradbroke, IP215LQ. UK.
REQUESTING FOR A REFUND OF DAMAGED ITEMS
Please email your request to firstname.lastname@example.org.
To speed up the process, please ensure that all requests have an attached quality photo that shows the breakage so that we can understand where improvements may need to be made. Please note that refunds for broken products will not be issued unless a clear photo is attached.
All requests for refunds should fall within the 14 days following receipt of the item. You can request a full refund and we will check eligibility for reimbursement and will respond within 30 days.
IF YOUR PRODUCTS ARE DAMAGED DURING TRANSPORT
We will be responsible for such damage.• 'During transport' refers to the period during transport until you or someone appointed by you, other than the carrier, have taken physical possession of the products.• If you choose to return the products (regardless of the situation), you will be responsible for damage to the products caused during return transport.
WRONG ITEM DELIVERED OR EXERCISING YOUR RIGHT TO WITHDRAWAL
If items delivered are not the products you ordered, then we will refund the products and postage (equivalent to our own postal rates) within the 14 day period following receipt of the item.• Items returned must be intact/undamaged and therefore in resalable condition. Timebubble Toys Ltd. does not accept responsibility for items lost or damaged during transit back to us, we therefore recommend that you send items recorded delivery.
IF YOU CHOOSE TO RETURN THE PRODUCTS
If you choose to return the products (regardless of the situation), you will be responsible for damage to the products caused during return transport. You are liable for any reduction in value of the products resulting from the handling of the products other than necessary to establish the nature, characteristics and functioning of the products. This means that your refund in the event of withdrawal is reduced proportionately with the reduced value other than necessary to establish the nature, characteristics and functioning of the products. You should be aware that the value will be reduced significantly if you open the packaging and alter the contents of the product, which will result in a much smaller refund if you want to exercise your right of withdrawal. The same will apply if you do not return the entire product, but only parts of it.
If you have ordered multiple products in one order and the products are delivered separately, the withdrawal period will expire after 14 days from the day of physical possession of the last product.
We will carry out such refund using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such reimbursement.
You cannot receive any refunds after the legal right of withdrawal of 14 days has expired.